Reseller Services

Club Bureau Billing. Club offers the ideal outsourced billing solution for Resellers, saving time and money. The Club Billing Platform 'Billie' is approved by the British Approvals Board of Telecommunications (BABT) for UK Metering and Billing, so you can be sure that you are buying into a high calibre solution.

The Bureau service includes:

• Collation and processing of Call Detail Records (CDR)

• Supply of comprehensive monthly management reports for Reseller authorisation

• Production, packing and distribution of billing as defined by Reseller criteria including Reseller Branding

• After billing reports such as Sage import, agent commission and production summary

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Direct Debits. Through Club, Resellers can obtain their own DD originator code thus improving collections, increasing the value of the company and ensuring that the Reseller’s name appears on the client’s bank statement.

Club IP Rentals. Club IP Rentals enables the provision of IP service without capital outlay for the client and provide day-one profitability for the reseller.

Branded to the Reseller and collected by monthly direct debit, collections are aligned with the single monthly telephone bill on one invoice.

The agreement covers rental connectivity for a term of between 12 and 84 months.

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24/7 Fault Reporting. Club offers a 24/7 fault reporting option, through a specialist call centre, which will answer in the Reseller’s name and is accessed via a dedicated 08XX number.

This call centre has full access to Openreach fault systems and is available at a small monthly service fee. For the peace of mind offered to your customers, by accessing a professional response outside business hours, we strongly recommend it.

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Business Continuity Service (BCS). Club understands the challenges increasingly faced by businesses in today’s climate where threats can come either from malicious intent or natural disaster. We offer a choice of 3 packages to help business continue as usual in the event of something unexpected happening:

• Club Basic BCS

  24/7 call answering by ‘real people’ in the company name, following instructions to take whatever information is required and relay immediately to the intended recipient. Information can be sent by email, fax and/or SMS.

• Club BCS Plus

  Designed to give a more tailored response to a specific requirement. For example, a specific media campaign, technical support line, breakdown service etc. Operators in the call centre work from a bespoke script and we provide the software for them to locate postcodes, quickly and accurately. Reporting options are as with Club Basic BCS.

• Club BCS Disaster Recovery

  This service offers cover for total or partial outages on the customer’s site and follows a pre-agreed plan of action to tackle serious threats to business, such as floods, fires, bomb alerts or serious travel disruptions. The Call centre is pre-programmed with a password and username, which on activation, will ensure that the business can continue through and after the event.

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Training. Click here to read more about our Training programmes