IP

Club Connect

Club Connect (SIP Trunking ) is a least cost routing service that delivers competitive call charges, free "on-net" calls between sites plus a disaster recovery solution, by connecting the current customer’s PBX infrastructure over IP.

A number of set features are available within Club Connect and further value added services are available under the Club Connect Plus option. The minimum contract for either option is 12 months with a one off set up charge and a monthly rental per SIP trunk. Click here for more information.

How it works

It uses the same Club Soft Switch for routing and connects either via analogue/ISDN to SIP gateways or straight into a SIP enabled IP-PBX. Connection via an IP Gateway ensures that the customer continues to benefit from the features and functionality resident on the Legacy PBX.. Club has approved Vegastream PBX gateways on the network and we are currently going through interoperability testing with several IP-PBX vendors.

FEATURE OVERVIEW

Business Continuity Services.

Keeping business running through a crisis is key and the Club DR service will help do just that. Several options are available, on a tiered cost basis to allow the customer flexibility to choose the most suitable DR plan for their business.

Options are pre-agreed with the client and can be activated in one of two ways:

Automatic: Activated by Club on loss of power, Connectivity or the local Exchange.

User Request: Activated by the User to the Reseller due to: No site access, resource issues, natural disaster, terrorist activity etc.

Read more ...

Overflow Line

This is an ideal service for a busy company when the main number returns the engaged tone. The overflow line allows calls to be answered by a predetermined device or person, with a special overflow number set up behind the Club Connect SIP main trunk number.

The Overflow line is set up via Club Service Manager Portal

Number for life

Companies can retain their existing telephone number once ported to Club’s Network regardless of moving to a new area, hence saving money on change of number notifications, stationery, signage etc.

Free on net calls

Calls made between Connect customer sites or to other known business users of the Connect service are free or ‘On net’. This service can be extended to regular suppliers or customers on notification to the Reseller.

ALL OF THE ABOVE FEATURES PLUS THE FOLLOWING ARE AVAILABLE WITH THE CONNECT PLUS PACKAGE:

Inbound call statistics

This feature is accessed via www.sysconfig/icc and is Username and Password protected. Call statistics can be viewed down to individual user level in real time via a PC / Wallboard. The reports that can be viewed are:

• Total Calls received

• Answered calls, average time to answer, longest time to answer

• Abandoned calls, average time to abandon, longest time to abandon

• Number of calls in queue, longest queued call

• Number of voicemails

• Calls answered within the agreed service Level (answered in 30 seconds / pre-set SLA)

Inbound Call Statistics are set up via Club Service Manager Portal

Call Recording

This feature is accessed via www.sysconfig/icc , is Username and Password protected and can be applied to in or outbound calls on an ad hoc or standard basis. All recorded calls are stored in a secure environment for seven days and are then purged.

This service is set up via Club Service Manager Portal.

Conference Facility

Each customer can be assigned one conferencing number and the feature is available from any registered handset with no need for a conference bridge or set up fee. Call recording can be initiated simply at any time by the Chairperson, thus eliminating the need to purchase expensive on-site recording equipment.

Fax to email/email to fax

This feature allows each user with a DDI to receive faxes into their email inbox, allowing for easy storing or forwarding. Faxes may be received either on the same number as voicemails or on a separate number.

An email to fax option is also available, allowing a user to send faxes via a web portal.

Voice Mail

The Voice Mail service can be activated by any user with a DDI number and it offers a total storage capacity of 30 minutes, with new messages stored for seven days.

This service is set up via Club Service Manager Portal.